Implementation, integration and customization of both framework and best-of-breed designs, including operationalization of processes and procedures via ITIL and technical training and documentation:

• HP/OpenView
• CiscoWorks
• IBM/Tivoli/Netcool
• BMC Patrol
• EMC/SMARTS, ControlCenter, StorageScope, Legato NetWorker and Data Protection Advisor
• CA/Unicenter
• OpenService NerveCenter